The Guiding Phoenix
Frequently Asked Questions.
01 What is the duration of a session?
Individual sessions last approximately 50–60 minutes, while family and relational counseling sessions are approximately 75 minutes.
02 Is confidentiality maintained?
Client privacy and professional confidentiality are fundamental principles of our practice. Information is handled in accordance with applicable professional, ethical, and legal requirements, including any exceptions required by law.
03 What is the cancellation and rescheduling policy?
To cancel or reschedule an appointment, please notify us at least 24 hours before the scheduled session time and in accordance with the applicable cancellation/refund policy.
04 Are online sessions available?
Online sessions are available depending on the service and appointment type. Secure meeting details will be provided during the booking process.
05 How can I share my experience or provide feedback?
Your feedback is valuable to us. After completing a session, course, or workshop, you may share your experience through our dedicated Client Experience & Feedback Survey anonymously where available.
06 Does the website provide medication or emergency psychiatric care?
No. Medication is not prescribed through this website, and the services provided do not replace emergency medical or psychiatric care. In an emergency, please contact your local emergency services immediately.
07 How can I make a booking or payment?
Sessions and applicable services can be booked directly through the website’s booking system. Available payment methods and explicit instructions will be fully displayed during the checkout process.
